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USER RESEARCH
Reducing pain in the internal employee portal experience
CHALLENGE
The company was redesigning the dashboard for their employee portal to improve the usability before releasing the redesign. They needed to evaluate the usability, common interactions, and pain points for the new prototype designs.
THE APPROACH
Moderated Problem Discovery
RESULTS
Recommendations were applied to new designs, improving task success
MY ROLE
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Wrote discussion guide
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Recruited participants & coordinated appointments
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Moderated study & recorded observations
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Scored tasks; ease of use & task success scores
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Worked with lead researcher to analyzed data for findings & recommendations
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Created & presented report
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