I've orchestrated both internal and client engagements and tackled everything from simple ideation sessions and small research studies to application design and large scale process transformation.
These projects reflect a lot of what I can do.
Selected UX Work
CONTENT COMING SOON
SERVICE DESIGN
Transforming services from a free to fee business model
SERVICE DESIGN
Improving multi-channel, cross-team operational processes
DESIGN THINKING
Identifying & prioritizing the right opportunities for the next MVP
CONTENT COMING SOON
DESIGN STRATEGY CLIENT ENGAGEMENTS
Co-creating the future of a new platform solution with customers
CONTENT COMING SOON
DESIGN STRATEGY CLIENT ENGAGEMENTS
Identifying future partnership opportunities to meet user needs
USER RESEARCH
Reducing pain in the internal employee portal experience
USER RESEARCH
Optimizing the agent experience in a client management system
USER RESEARCH
Improving the agent experience of an airline workspace solution
USER RESEARCH & UX DESIGN
Reimagining the shopping experience for individuals with color blindness
USER RESEARCH & UX DESIGN
Personalization meets Gamification in an AR Experiential Travel App.
ADDITIONAL PROJECTS
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Digital Accessibility launch
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Training
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Streamlining collaboration
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Internal websites
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Accessibility Personas
WHAT PEOPLE ARE SAYING
"This virtual high five is to recognize your amazing efforts on the [product] workshop. The sessions were a great success and I know you put in some long hours (starting at 7:00am each morning). Your leadership helped me with facilitation and got us across the finish line. So, thanks! And kudos to you!"
Kelly I.,
Director of UX Design
"Thank you for your great problem solving ability! Thanks for taking the problem we were working through and turning it in a different direction that will have a much better end result!
You are Fabulous!"
Dana W.
Director of UX Design